Frequently asked questions
Who is Monke wear for?
If you're Gen Z or a Millennial (roughly 18-35), love memes, pop culture, absurd humor, and expressing your unique personality through casual and unique items, you're our tribe! You're likely active on social media and don't take yourself too seriously.
How do you ensure the quality of your products?
We partner with Printful, a leading Print-on-Demand (POD) provider known for their excellent print quality and use of reliable brands. All our designs are high-resolution digital illustrations optimized for various printing methods, ensuring vibrant colors and lasting designs on all our items.
Where do you ship from?
We work with Printful, which has fulfillment centers in both Europe and the USA. This helps us reduce shipping times and costs for our target markets.
How long will it take to receive my order?
Since we operate on a Print-on-Demand model, each item is custom-made for you after you place an order. Production time typically takes a few business days, plus shipping time, which varies depending on your location. You'll receive tracking information once your order ships!
Do you ship internationally?
Yes! Our primary markets are Europe and the United States, but we can ship worldwide
What is your return policy?
Since each item is custom-printed for your order, we can't offer returns or exchanges for buyer's remorse or incorrect size choices. However, if there's an issue with the product quality (e.g., a misprint, damaged item, or manufacturing defect), please contact us within 15 days of receiving your order, and we'll be happy to assist you with a replacement or refund.
How should I care for my Monke Wear products?
Care instructions vary by product type. For apparel (like T-shirts and hoodies), we recommend washing inside out with cold water on a gentle cycle and tumble drying low or hanging dry. Avoid using bleach or harsh detergents.